Complaints Procedure

At G1 Dental, we pride ourselves on our excellent patient care. If however, you are not happy with our service, please follow our complaints procedure:

Complaining about NHS Dental Treatment

If you wish to make a complaint about the NHS care or service provided by any of our dentists, please contact a member of our team on 0141 332 6332 who will forward your complaint to our Practice Manager, Serita Miller (seritamiller@g1dental.com).  We endeavor to deal with any complaint efficiently and confidentially.

If you are not happy with the outcome of your complaint and it is not resolved to your satisfaction, contact:

NHS Greater Glasgow and Clyde

5th Floor
Tara House
46 Bath St
Glasgow
G2 1HJ

Telephone number: 0845 3000 831

Complaining about Private Dental Treatment

If you wish to make a complaint about our Private dental services, please contact a member of our team who will forward your complaint to our Practice Manager, Serita Miller (seritamiller@g1dental.com).  We endeavor to deal with any complaint efficiently and confidentially.

If you’re not happy with the way your dental practice deals with your complaint and it is not resolved to your satisfaction, contact Dental Complaints Service (www.dentalcomplaints.org.uk)

This service is funded by the General Dental Council (www.gdc-uk.org), which sets out standards of conduct for and regulates all dental professionals in the UK.

You can call the Dental Complaints Service on 08456 120 540 (Monday to Friday 9am-5pm), or fill out the complaint form on their website.